Civica’s Managed Services provide the foundation for assured service delivery. We take responsibility for the day-to-day running of supporting processes and systems to guaranteed levels and predictable costs. From essential technical services that ensure the capacity, performance and availability of IT systems to individual business processes, we ensure efficient service performance around the clock:

• A single solution with improved service levels
• Resource and capacity now and in the future
• Predictable cost base with flexible payment models
• Reduced management and support overheads
• Reporting based on business goals

A Managed Service offer the means to obtain economies of scale in management, resourcing, systems, data centre environment, training, maintenance and support. Replacing unpredictable system costs with a monthly charge or a fee based on usage, a Managed Service reduces the need for up front capital expenditure and helps businesses effectively address issues such as risk mitigation and optimal application utilisation to achieve a return on IT investment.