The City of Edinburgh Council has implemented Comino's Electronic Document Management (EDM) and workflow solution in its Revenues and Benefits department to help alleviate the headaches caused by manual processes, such as filing and application processing.
Results of the implementation include being on target to make £2 million in savings in the next five years and to achieve 25% efficiency improvement in meeting Quality of Service targets, as well as delivering customer services via new, integrated channels and helping citizens to engage more easily with the Council