Civica combines the experience gained from working with over 90% of the UK’s local authorities and more than 300 councils in Australia, New Zealand and the USA with leading business process, software and integration expertise. With an established track record of service delivery, we help customers to deliver process and performance improvement and a tangible return on technology investment.
Every year Civica systems are used to manage over £4 billion of local revenue and almost £1 billion in secure electronic transactions, together with 1 million properties, 2 million enforcement notices and 200 million library loans. With the emphasis on achieving joined up and streamlined service delivery across front and back office, enabled by market-leading contact management, workflow and document management systems layered over new or existing business software, we help to:
- Deliver savings in core processes and administration
- Realise improvements in performance, quality and compliance
- Adopt paperless working and support flexible working strategies
- Increase responsiveness in cross-department and multi agency working
We understand that one size does not fit all requirements, which is why we are equally at ease integrating individual or third party products as we are with an enterprise-wide solution from Civica. From building a business case to delivering modern service-led solutions, Civica can help authorities to reach out with improved services.