Expectations for modern planning and building control services to protect the local environment,build sustainable communities and support growth and prosperity, keep growing. Residents, businesses and the government demand more for less.
Providing integrated solutions to manage regeneration and environmental activities, we help customers balance local, regional and national responsibilities to reach out with improved services and efficiency:
improving access through multiple channels
processing applications faster and increasing
responsiveness
streamlining case management and reporting
enhancing cross-departmental and multi-agency
working
staying on top of performance standards
and regulatory change
“We have really transformed the way we do things. The Civica solution has enabled us to further improve processing performance against all planning application categories and there have been obvious time and cost savings.”
Sunderland City Council
Colchester’s Planning Service is benefiting from improved customer services and better decision making processes following adoption of Civica’s versatile software. The council chose Civica’s system in order to manage core planning and regulation activities and to aid improved performance management within the service.
Colchester Borough Council
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Download the Regeneration Overview here |
Blaenau Gwent is delivering a 4-year programme to enhance service delivery and generate over £1 million in efficiency savings. Developed in conjunction with Civica, the ‘road map’ for service improvement across departments including planning and building control involves adoption of workflow-based processes and will greatly reduce manual data input and paperwork processing as well as providing seamless support in line with the council’s mobile working strategy.
Blaenau Gwent County Borough Council
Civica has provided a service delivery solution for unitary authority Torbay to improve productivity and efficiency by replacing outdated and paper-intensive processes and to help the council reach out with an online self-service system that allows citizens to submit, view and comment on planning applications. Reduced need for physical storage within council offices has also resulted in a substantial cost saving.
Torbay Council
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