Contact Manager is Civica’s award-winning front office solution. Designed around a strong focus on service delivery, it helps staff handle queries quickly and effectively from first enquiry through to resolution.
Contact Manager takes advantage of modern workflow and electronic document management technology and can be used across multiple communications channels, including contact centres, web services, iDTV, one-stop shops and home or site visits.
The solution manages all necessary interactions, and is adaptable and scalable to meet local needs. Members of staff can initiate several service requests across different departments from just one report.
By integrating seamlessly with other solutions, and presenting relevant information to those who need it when and where they need it, Contact Manager helps local authorities to:
- Gain control of citizen contact across the organisation
- Improve public perception of customer service quality
- Increase productivity
- Resolve more enquiries at the first touch
- Integrate a single point of electronic access with back-office systems
- Ensure minimal deployment costs and reduced cost of ownership