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| WELCOME |
Welcome to the fourth edition of the Social Housing newsletter, Civica’s customer e-newsletter. This newsletter is designed to keep you informed about the latest project developments, customer news, product updates and much more.
If you have any feedback on any of the topics covered in the newsletter, or would like further information on any of the features, please contact us on marketing@civica.co.uk. |
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John Hood
Managing Director
Housing & Asset Management |
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| PROJECT NEWS |
| Universal Housing |
Berwick Borough Housing
Went live in November with the Universal Housing Transactional System.
Hackney Homes
Went live with Civica’s Anti-Social Behaviour (ASB) workflow technology.
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| CIVICA NEWS |
There have been two recent role changes within the senior management team for Civica’s Housing & Asset Management Division:
Kevin Holley, Customer Support Director will take overall responsibility for Housing & Asset Management’s Customer Support.
Keith Bond, Housing Enterprise Solutions Director will take overall responsibility for Housing’s Enterprise Solutions capability.
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| CASE STUDY |
| Jackson Lloyd innovates in property services using Servitor |
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"We’ve got much better visibility of operations. Using the Business Objects reporting we can run any report, look at success rates and examine why particular jobs are going on hold. We now have fully integrated stores and stock management, get cost commitments before organising a repair job and pre-review our financial planning. Our invoicing is faster and exactly tied to costs.”
Jane Spellacy, Operations Director, Jackson Lloyd
Click here to read more… |
| PRODUCT NEWS |
| SERVITOR – New Performance Management module |
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With the introduction of “single status” pay agreements we have seen a move away from the traditional bonus incentive schemes. This has resulted in the traditional operative performance details available from systems being diluted and posed difficulties in gaining access to detailed performance information.
We have worked closely with a number of customers to address these issues and are pleased to announce the release of the Servitor Performance Management Module.
For more information, please contact your Servitor account manager. | |
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| UP CLOSE & PERSONAL |
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Kevin Holley
Customer Support Director |
What does your role involve?
Responsible for the provision of Product and Technical support within Civica’s Housing and Asset Management team.
What are the best aspects of your job?
The people. I work with a fantastic team and it’s a real pleasure problem solving with them day to day. The role is extremely varied and challenging, I can never tell what a day will bring but I know whatever comes our way I have a team who can respond and solve the issue.
What is your favourite holiday?
I have recently come back from China and was amazed at the sights I saw, but if repeat visits are any measure then Disneyworld will always be a favourite! |
| EVENT CALENDAR 09 |
29 January
Civica Annual Conference
Manchester
30 January
Housing User Groups
Manchester
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18 - 19 February
APSE Building & Housing Services
Peebles
18 – 20 March
NHF Housing Finance conference
Coventry
26 March
Hitex Housing & IT
Glasgow
28 April
InMotion
Warwickshire
16 – 18 June
CIH Annual Conference
Harrogate | |
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Civica UK Limited, Castlegate House, Castlegate Drive, Dudley, DY1 4TD
Tel: 01384 453000 Fax: 01384 453600 Email: enquiries@civica.co.uk Web: www.civica.co.uk
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