EST bridges the gap between planning and implementation. With a focus on achieving a clear return on investment, Civica’s experts work alongside customers to align service needs and deliver sustainable change and system-based efficiencies.

Building on the optimisation of existing investments, EST establishes:

• Strategic change, based on service and process transformation
• Greater service capacity and resilience from existing resources
• Optimum performance from ICT and business systems
• More cost-effective consultancy and technology integration
• Faster service implementation and service modification